Privacy Policy

Introduction

PHYA (Pty) Ltd ("PHYA", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand personal protection platform.

Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and profile details you provide during registration.
• Location Data: Real-time location information during active protection requests to coordinate service delivery and ensure your safety.
• Service History: Records of your protection requests, booking details, and service interactions for quality assurance and traceability.
• Payment Information: Payment details processed securely through our third-party payment providers.

How We Use Your Information

Your information is used solely for the following purposes:

• Identity Validation: To verify your identity and ensure the security of our platform.
• Booking Coordination: To match you with verified PSIRA-registered protection professionals and manage your service requests.
• Secure Payments: To process payments and maintain transaction records.
• Safety and Traceability: To ensure your safety during active services and maintain records for accountability.
• Service Improvement: To enhance our platform's performance, reliability, and user experience.
• Communication: To send you service updates, confirmations, and important notifications.

Location Data

Location access is active only during service fulfilment. We collect your real-time location solely to:

• Coordinate the arrival of your protection professional
• Enable real-time tracking during active services
• Ensure your safety and enable rapid response if needed

Once your service is completed, location tracking automatically stops. We do not track your location outside of active service requests.

Data Sharing and Disclosure

Your data is not sold to any external entities.

We may share your information only in the following limited circumstances:

• Protection Professionals: Limited information (such as pickup location) necessary to complete your service request.
• Payment Processors: Secure third-party providers to process your payments.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety Emergencies: When necessary to protect your safety or the safety of others.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Compliance with South African data protection laws (POPIA)

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Service history may be retained for safety and accountability purposes as required by applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.